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Symphony.Hub - User Experience
We create experienced ticketing agents - overnight!
Our aim, apart of bringing you the NDC content, was to create an easy UX for any user of Symphony.Hub, so the agency won’t need to spend money on months long training of new ticketing agents. Since we keep an eye on all the key actions for you through an intuitive graphic UX, you can let you staff to focus on how to provide the best service to your customers instead of remembering complicated manual entries.
- Intuitive destination system, combining City and IATA Airport codes
- NDC, GDS and LCC icons and filters easily describing each offer’s source
- Baggage allowance and Fare Rules information at a click
- Refundable options at at click, incl. residual value calculation where applicable
- Information about ticketing deadline in case of On Hold bookings
- Filtering of the offers by airline, offer price, trip length, cabin, baggage allowance & more
- Filtering of the existing bookings by passenger name, PNR, airline, routing & more
- Self-administration to add new agents from your company
- Self-administration to add new corporate accounts, their applicable corporate discounts & airline membership numbers
